## Support

Are you looking for support for our templates or having any Pre-sale queries?

We have covered all kinds of necessary information, and provide you with all the guidelines and details that you will need to use Pollux Template. If you can't find the answer you’re looking for, We encourage you to reach us through our support portal. We'll be glad to help you out with your queries. Please generate a ticket through our support portal and you shall hear back very soon.

Create a ticket

#### Included in Support:

- Guiding to fix issues related to the original template.
- Answers to questions regarding the template.
- Providing updates on latest plugins update, bug fixes and client feedbacks.

#### Not Included in Support:

- Customization of the template.
- Specific support for third-party plugins integrated into the template.

Read more about support Click here

### FAQs

- ###### 01. Why All images are blurry in download package?

  All images are only for demonstration purposes however, you can re-download them from sites we have listed in Credits section.

- ###### 02. Why some videos might not work?

  Some videos can work only on the real server. For the correct operation of all functions, upload your website on a real server.

- ###### 03. How to update template?

  We have provided detailed instruction about updating template. Please check here.